Used to be one of my favourite shops but Never ever again will I shop with the range online or in store. I have never experienced such a frustrating returns process in my Life. Worst customer services I’ve ever come across. I ordered a mirror from their ‘partner company’ massive mistake. It was nothing like I was expecting for the Money. You would have thought this day in age it’s easy to return and get a refund well think again. Takes ages to get through to anyone and then days for replies. I kept getting asked the same questions then another few days wait for a reply. I was then given the wrong address so had to wait days again for the correct address. It’s taken me nearly a month to get a refund. I guess I am one of the lucky ones though considering some reviews say people are still waiting for their refunds. Thankfully I paid with Klarna so I was able to pause the payments. Avoid