I bought a fire online on the 28th of February which turned out to be faulty. Even though my credit card shows the money was paid to the Range, not until I had bought the item was I told it couldn't be returned to the shop but I would have to contact their partner and it isn't clear who that is. It arrived two days later and was faulty and I emailed the company I was advised was the partner but no response, and the Range it took a week for them to agree I should have a refund from their partners who would contact me. Two weeks later no contact from their partner, no refund, and the fire is waiting in my hall to be picked up. Had I have known prior to buying the fire that there was a third party involved I would have never purchased the fire. This information wasn't made clear until after purchase. I am a 70-year-old woman with chronic health issues and the Range knows I need a working fire and still they can give me no idea when I will receive the refund and the fire will be picked up. I now have to wait until 25th March to report a credit card dispute will never buy from this company again.