You're lucky when it's all good in your order and that's when you give a good rating. However, when something is wrong it takes ages to reach a resolution. I received my order but one item, the largest and obviously not fitting in the box delivered , was missing. I called instantly and requested a refund for this item. The response was that they need to go through investigations with the courier first to see where it got lost and then progress with a refund. A week later and I still haven't received my refund !! I am the client of 'The range' and don't care about what happened between them and the courier , why is my refund reliant on this? A responsible company would refund the client and then run their internal procedures. I ordered an item, it never got delivered to be , I just want my refund, it's simple. Customer service is almost non-existent. Half an hour on hold to get connected to an agent that says you are on the wrong department and passes you on to another department with another half an hour wait if anyone ever picks up. Responses on email correspondence come a week later and are not relevant or specific to the issue.