DISGUSTING CUSTOMER SERVICE I purchased rattan garden furniture and a 3m parasol that includes the base from the range online. All items arrived in transit damaged. These issus where all reported straight away to the Range who was not able to assist further as they came from 2 different companies. The issues I had with the rattan furniture have been resolved promptly by the manufacturers itself. The issues I'm having with the parasol where from the RANGE PLUS. The parasol in unsatisfactory condition and unfit for purpose. The parasol was purchased for my Nan's 95th birthday so she could sit outside under the shade in the garden to celebrate her birthday with family and friends, whom she has not been able to see since the beginning of the 1st lockdown in March 2020. Despite numerous emails and attachments sent to the Range plus and living at home, There still is no replacement and no refund arranged. This has been ongoing now for over a week. They know why it was purchased and they are avoiding their legal obligations. I spent a large amount of money on these goods and as they are avoiding there legal responsibility, I will continue to take this matter further.