I ordered an item twice as website stated first payment option was not available. Subsequently, i recieved two payment plans and tried to contact the Range, however, they don't answer the phones. The duplicate item came and I didn't take delivery of it and the delivery drivers told me they cancelled the order and took it away. This was confirmed by the supplier to the Range whe arranged the delivery. I have tried constantly to contact the Range with no luck. However, I put a poor review on trustpilot and the Range sent a message straight away. They won't refund me the £600+ even though I have only one item and cancelled the duplicate item. They are saying I didn't contact them when I tried absolutely loads of times, but I was informed that the delivery drivers had cancelled the order on the system. I am so distressed about this. Even though the Range know I didn"t receive the duplicate item, they are still charging me for it. I'm going to end up going to court to get my money back and its horrendeous. Please don't order from the range as if issues arise, they don't want to know." They are taking my money for an item I havent got and its a lot of money. They really don't care about customers at all. It is a terrible company.