If I was using a keyboard you would probably heard me banging on the keys. Annoyed is a polite way of describing how I feel at this moment. The story: Received a patio furniture set and found one of the seats was missing 4 very important screws. I rang customer services and after 40 minutes I got transferred to a voice box which then said “full”. I rang again as a buyer and got answered after 20 minutes only to be told they were putting me through to another department. Another 40 minutes before an answer and was asked to reply to an email with photo’s. I did but after sending them 3 times I was told they hadn’t received them so I would have to ring again as the agent had calls waiting and hung up on me. So please please please, think twice before ordering anything on line as if there’s a problem you will no doubt not get it resolved.