Ordered a £700+ outdoor furniture set online on 16/05. Recieved it swiftly enough and quickly realised that we were missing one of three boxes that should have come to allow us to put the table together along with the chairs. It took a month before we received the 3rd box to be able to attempt installation. On 16/06 we emailed the range to advise we wanted to return as the quality was very poor and there was a fault with the glass for the table as it was not straight. Here we are today, after multiple emails and calls no further forward in getting the item returned or seeing our money refunded so we can buy something else, elsewhere. The customer service no you ring is absolutely pointless. They refer you back to the email channel and also tell you NOT to email again as whenever you reply your ticket goes to the back of the queue as it's been updated. Who is putting these systems and rules in place?? Twice we've called and twice we've had a completely cold, robot esque front given to us with no empathy or will to understand the situation and help us resolve. I asked to be escalated and was refused. I asked what is the point of the no for customers if they can't help with anything and he couldn't respond. I will never order anything from the range online again. Dire experience and stressing my wife and I out every day they ignore us.