After a radiator cover I ordered was delivered to me badly damaged for the second time (the packaging was absolutely thrashed, all the contents were cracked & chipped), I arranged with The Range customer services for the item to be redelivered after I returned from a week holiday. When I returned I found out the item had been attempted to be delivered 3 times while I was away and returned to the supplier. I did not want to order the item again after multiple failed and damaged delivery attempts. I contacted customer services again and was told I could order this specific item to be delivered to a store, to try avoid receiving it damaged. When I attempted this on the website the option was not available. I called into a Range store in Coventry and asked in person if the item could be delivered to the store, explaining the difficulties I was having with deliveries to my home - I was told they would request this from the supplier and get back to me. I received no reply from the store, and when I contacted them the best they could do was give me a supplier name - which ceased business in 2012! The Range is without doubt THE WORST company I have ever had the misfortune of dealing with, and I would tell anyone I know to AVOID them like the plague!! I have wasted hours of time waiting for deliveries that never arrived, receiving damaged goods, complaining to The Range customer services, store staff, couriers and suppliers by email and on phone with absolutely no help to resolve glaring issues!!