I’ve never known a company with such a bad score my problem is I’ve purchased a waterfall that they had on display when I went to the counter to pay for it they said there’s a delivery charge I said no it’s okay I’ll pick it up from the branch they said you still have to pay the delivery charge yeah it’s not displayed anywhere subject to a delivery charge after ringing Lbc on a Sunday night for their legal hour to get free advice I am told this is totally against the law and should give the store a chance to refund it and also get in touch with trading standards the branch are now saying because I knew about the charge at the point of sale at the till I’ve accepted it I was happy well I’m far from happy as whatever they have on display there they will always be a delivery charge spoke to the assistant manager called Harry who was just rude and abusive on the phone asked for the area managers name and he couldn’t give me that it’s now not so much the £10 delivery fee it’s the principal of everybody being conned is but as I say I can see why their ratings are so low