Ordered Parasol (£250) which is supplied by one of your Partners. The Parasol tuned up in good time but a part was broken which made it unusable. I contacted your Customer Care Team (I say that Laughing) Should be Customer NOT Care Team. I explained the issue and they said it was nothing to do with them I have to contact their partner to complain and get a replacement or refund. I purchased from the Range so as far as I am concerned they should deal with it. But I contacted the Partner and it just went further down hill from their. The sent me the broken part and then I found most of the screws and bolts are missing. I have asked for a refund but they just don't get it. They asked me to take picture of the parasol and highlight Circle what is missing. Again I have said I want a refund and for them to arrange collection of the item I have. I find The Range to be a company that just doesn't care about their customers and they have a partner that is totally incompetent and the products they sell are of a low quality at a high price. I am waiting for a refund. I will not buy from The Range again and I definitely do not recommend them. Avoid at all costs. Never known a store with such a low rating.