I Ordered 2 Ceiling lights (£146) which is supplied by one of your Partners. The lights when they arrived and fitted, they were faulty and not working well. I contacted The Range Customer Care Team - they should be called as Shameful Customer Team - worthless and totally disappointed!! I explained the issue and they said it was nothing to do with them I have to contact their partner to complain and get a replacement or refund. I purchased from the Range so as far as I am concerned they should deal with it. It should not be my problem who ever their partner is. But I contacted the Partner and it just went 3 months back and forth 100 of emails of chasing and follow up , sent videos sent pictures and finally after 3 months to know they are refunding my money but there is a twist. Finally when the partner days they have refunded, it didn't come to my account still. Then it goes to the range shameful customer team. And then I have to keep asking my refund for 4 months and still ongoing that I have not received my refund!! Debbie Fromm Customer service received my email, without even reading it told me to contact the range partner!! I sent back telling her to read my email properly that it is their bloody partner who mention that they need to refund my money!! Then Adam from the Head Office Care Advisor says he sees my money is received their partner and I will get my refund in 3-5 days. I contact him again after 7 days and now 10 days from god's email and still no refund, in total 7 months and I am chasing everyday to get my refund!!! 😡😡😡 Is this a Company? And how come they are so large? B&M and other small shops, they are 1000 times better than this shameful / disgusting / totally disappointing company who really takes care of their customer!! I will not buy from The Range again and I definitely do not recommend them. Avoid at all costs. Never known a store with such a horrible lowest rating.