In brief I ordered 8 rolls of wallpaper from Apsley Mill store , payment made on site as required and I requested store delivery and advised 2 weeks, but got the wallpaper directly to my house in 7 days. Issue was found in the wallpaper whilst hanging, not on every roll but had to open them to check, some good some bad ( only enough to do half the job intended) Took rolls back to store for refund and to re order new batch , was told cannot get store refund as had to get manufacturer to collect. I took the goods back home and replied to the email from customer service that goods ready to collect. 7 days later still no collection so again back to store, not taking no for an answer I told store manager to sort return direct with manufacturer. Contacted store again for update and was told they could not get through on the telephone number themselves !! Again back to the store and they agreed to refund original purchase and re order new batch on same ticket ( I did ask at the time if this would work and was told they would follow this up to ensure it did) Again asked for store delivery left it a week chased up to be told my order number was not recognised and to contact HQ, I did this and was told the order had come through but with no payment attached so the order was not processed ( was told to go back to store ) Went back to store only to be told order not on system , explained to store manager who said he will sort and will advise me ( took all my details ) a week on several calls no call back…..eventually spoke to Thomas who told me order was on its way…never arrived, more messages left for Danny store manager no calls back. Today chased again after no call back even though Danny said he did get my message but thought 7pm was too late to call me and 10 am next day was too early ! Was told good are despatched, but they cannot tell me where they are and cannot tell me when they were despatched.The story continues...be aware people unless you can buy it and take it from store do not order !!