Its very clear that your attempt at becoming an on line retailer has failed, you have no infrastructure in place to deal with your paying customers. You have no way of dealing with the multiple complaints your so called customer service team are trying and failing to deal with. I doubt very much if Mr Dawson( CEO) reads any of these reviews from HIS paying public, if he does then he clearly does not care, perhaps he is too busy counting his 2.05 Billion? My £400 order may not be important to Mr Dawson, it is however very important to me, hence the reason I paid YOU good money and in return expected YOU to provide the service your company promotes. Would I ever buy from the Range again? NEVER, but I am sure the CEO will not care as he adds the 60 Million he made last year to his fortune and laughs at the unfortunate people that trusted HIM to provide a service and FAILED.