Purchased a sofa bed online via my debit card to put in a spare room in my house for when nieces and nephews come to stay over during assembling I noticed the quality was extremely poor but I thought as It wont be used much it will last but as children have been sitting on it and sleeping on it the product is so tacky the sofa bed frame snapped (made from cheap wooden beams) as children where sleeping on it! The feel into the base and could have seriously hurt themselves as product was under warranty, I tried calling customer service for 3 days no answer got fed up and emailed customer services on FB and email, FB responded after 3 days, and my email was responded to after 2 days. Unfortunately, sofa bed is not replaceable as it’s no longer available so they would refund me in full within 3 – 5 days. Now 11 days have passed, and I don’t have a refund they have told me its my banks fault! I checked with the bank they have nothing pending. I asked them for 3 days straight to tell me what’s going on again they blamed my bank eventually they told me to call customer services I had been trying for 4 days no answer again. So I decided that I have enough I reached out for help via linkedin premium messages to the CFO, COO and CEO. COO and CEO have not responded the CFO reached out and told me he would have some one contact me immediately no one has! I then got an email from customer services telling me there refund system is not working hence the refund was not processed? Yet they have been telling me no I am in the wrong and it’s a bank issue? She now told me They will do a bank transfer that will take 14 days to process. This is ridiculous that 1 month to wait for a refund BACS transfer are processed within 1 hour. Now the CFO has stopped responding also. It’s a joke company should never buy from such cowboys management and leadership is a joke. I am now filing a claim with MCOL and will collect interest and legal fees. AVOID at all costs.