Awful experience for online shopping with the RAnge, never go for it again, cos the CS took you 45mins to get through but then would hung u up rudely by saying sorry , u just sent email for this case, I cannot help Never touch those "Supplier Plus" deal , cos both companies would push to each other and never able to arrange the collection of broken pc, today the CS from the Range even told me that the dont have Vivense's phone number, Vivense wont accept calling, they wont pick up, But I already called Vivense by myself few times in person by their official web shown phone contact. If they never come to pick up, you never able to be refund, I have spent 1 whole week to struggle between The Range, The Vivense and DHL, sine 4th Aug still 0 progress