I am greatly concerned by the lack of support from this company. They take money and refuse to rectify any issues that occur. I purchased a sideboard online in May 2022, the unit was broken and I contacted customer services to arrange a collection and refund. We are now coming to the end of Aug and I am still waiting for this refund. I wish I read all these reviews prior to purchase! The customer service team take over a week to reply to my emails. They first asked for photos of the damage. I sent these and told them that I would like a refund. They emailed back to say they have forwarded this to the Partner and requested a replacement. I emailed back telling them that I have already requested a refund. They then asked for pics of the unit disassembled and packaged which I provided. They then requested I confirm a suitable date of collection. I told them any day as I work from home. They then said I needed to be specific with the date, as the Partner requests this. I gave them Aug 1st but they didn't collect or respond until after. They then requested I choose another date and I said 19th Aug as they said I need to allow 10 working days. Again surprise surprise, unit wasn't collected. I phoned customer services, and after being on hold for over an hr, I was told that the managers do not take calls from customers! how ridiculous. Today, we took the unit to our local store only to be told they are not able to do anything as the system doesn't let them! I think I will have to take this loss and never shop there again. This is pure robbery. It should not be allowed; this company needs investigated!