I bought an outdoor corner sofa with a fire pit table and an out door rug over a month ago. It arrived in due course but the fire pit was damaged and the glass surrounding the fire was the wrong size as was the rug, Both fire pit bits were collected and I received a replacement a couple of weeks later only, one of the parts was missing. I have called The Range 5 times and been on the phone for over 4 hours, only to be told that they can’t replace the part until they find the missing part. There are no supervisors to complain to, the help button is useless and doesn’t work, you can’t email a complaint and they have you over a barrel. The furniture is really nice and if I got all the parts I would have given 5* but customer services is diabolical and a total let down. I am still unable to use the fire pit a month after getting it. The rug came from a third party company so nothing can be done until the other company reply to The Range. I have again chased this up asking for it to be collected and a refund given. I’m still waiting. If you purchase any items on line, be prepared to have this hassle if the item is incorrect or damaged and hopefully the replacement won’t get lost or you’ve no hope!! 🤯