I have ordered twice from The Range, and I have to be honest I was really happy with their delivery time and condition of the furniture I purchased. I could not praise them enough to both family and friends……. Unfortunately my third order from them was ridiculous it arrived without any notice the screws to put the ottoman together was completely out of line so unable to put it together. After finally getting through to customer service and explaining what was wrong. They requested that I took photos or a recording of the issue download it and they will reply within 7 days!!!! I downloaded whist she was on the phone and was then allowed a return note only after she had watched my video. The rudest, unhelpful customer service I have ever experienced in my life! After it was returned I had to call again as my refund had not been processed to be told by a rude customer service agent that my goods had been received and was sitting in their warehouse, and doesn’t understand why it hadn’t been processed but told me I still have to wait the stated time for my refund. Please stay clear of this disgusting company. I will never buy from them again.