I ordered a treadmill from The Range, it was an item from one of their "trusted partners". The item arrived late and no tracking number was provided so knowing when to take time off work to receive it was a nightmare. The Range cited the "trusted partner" issue when I queried lack of dispatch information. The item arrived in a box so filthy I can't have it in my house and it stays in the porch (black muck and bird poo). I took the item out and it is covered in deep scratches on what should be a new LED touch screen (that had no protective cover on). Despite the obvious damage I set it up to see how the equipment functioned and it wouldn't even switch on. This was only the start of the nightmare. The range only accepts contact by message in these circumstances so I messaged with photographs and was told to wait 4 days for a response. The "trusted partner" has since avoided my requests to collect the treadmill and issue a refund, it is still sat in my porch and I'm out of pocket. They offered to replace the treadmill with a "cat litter box" so they don't even care to review my complaint properly. I asked the Range to intervene properly by telephone and they said it is between me and the supplier, despite me ordering from their website, my payment went to the Range and the experience being in direct contradiction to the Ts & Cs of sale. I am anticipating needing to raise a formal dispute via the Ombudsman and my bank because they are beyond incompetent and have shown no customer care. In a cost of living crisis, to withhold nearly £300 from customers and send broken items is beyond bad. I'll never order from them again and have circulated my experience on social media to advise everyone else to avoid this retailer at all costs.