To whom it may concern, I placed an order on the 12th sept for two items, Florence ottoman storage bed for £250 and a three seater sofa. I paid £9.99 to have the items delivered on time within 10 working days. I received the sofa in 11 working days which is fine. However I received a email previously to this stating there is a delay and be rest assured the stock has been allocated to me. I never received the bed till date. Since the 19th September I had been contacting your customer service centre which are awful! I was cut off by majority of the team, all with foreign names, one being Mario. I was kept on hold for 20mins whilst he looked into the order only to be told the same thing of “ the warehouse have been informed and we will get back to you” nobody got back to me. Called again, only to be told the same thing. I then called after a week hoping I’d receive the bed, another two weeks had gone by still no bed. Called again, put on hold, the person returned back to the call but put his side of the line on silent for 22mins. I had to cut off and call back. I had a 1 year old child that needed attending to who was crying and getting frustrated. After I called again I was put to retention team. They said the warehouse have shifted the item to another warehouse and I will received the bed and also I would be compensated after I have received the item. Only just this weekend gone, I receive an email saying they don’t have the item!! This is the worst customer service I’ve experience, especially from a big branded company like yourself, I am very upset and frustrated. Absolutely appalling! So much of my time and emotions wasted chasing yourselves. I would like to be credited with a voucher for the experience and time wasted with RANGE!