Unfortunately I am adding to the long list of unhappy customers and all down to poor customer service. Bought a matching retro set kettle toaster microwave last December. The microwave did not work from day 1 and was returned to the shop. We received a replacement and everything fine until a few weeks ago when second microwave just stopped working. Took it back. Advised it is no longer stocked and our only option to take the shop display we did however I am convinced it was our original as it also didn't work. Back to the Range. We had to pay £14 for a grey one. Obviously I was now with a set not matching. We were told to take photos and complain on line. No response, then given a number which once through were told it was for online only and to go back to the shop. Now, I accept my problem seems trivial but it really annoys me when I am ignored, passed from pillar to post and having to keep driving and paying for parking for something that was not my fault. Ideally I would like to swap my cream toaster and kettle for grey. They won't allow me to do this as they are not faulty. I would really like a full cream set but accept we did stupidly take the grey microwave. Eventually I emailed the CEO who passed my email on to an escalation team. They are beyond dismissive. I have now been offered £14 the difference between the 2 microwaves. To buy a new kettle and toaster would be £65. If I had had the items for years I accept wear and tear would mean one might go before another however, its not been a year and we are on our 4th microwave so just because of the shear inconvenience you would expect a little compassion. They are pretty much saying tough luck. This company has zero customer service. They really do not care. Our shop is based in town with returns desk upstairs too so they make it as difficult as they can it seems. They really miss the basics, an apology, showing they care, trying to find a mutual solution, holding their hands up. However it seems that they have far too many problems to deal with and forget that people can and will go elsewhere. Go use other companies and avoid the Range for anything.