Paid for express delivery and was not delivered! No explanation at all just the usual DHL attempted delivery when they clearly did not!!! Then the next day still no delivery shocker!! Couldn’t get anywhere with Robert on line at the Range so I decided to contact via phone 30 minutes later finally got to speak to someone I told them to cancel my order and issue me with a refund I will go elsewhere!! She then told me that they couldn't issue a refund straight away as they needed to wait for the items to be returned??? It would take a week for my refund??? What I didn’t even bloody receive any items! I asked to speak to a manager and apparently managers do not speak to customers??? They are too good to engage with us little people! The worst customer service ever! I know it’s company policy as she kept telling me but that doesn’t help my situation of having to wait for over a week to get a refund!! When I didn’t even receive my items?? I will never again order for the Range!