We ordered a Sofa and Chair that was advertised as ''Luxury Leather'' on The Range website. We paid for it but several days later we found in the small print that the sofa was actually made from 'Bonded leather' Which is known for its lack of durability and is not ''leather'' but a material made from fibers of scrap leather which are bonder together. We phoned and asked to cancel the order and obtain a refund and were told this would be OK and we would receive a refund within three to five days. This was confirmed by email in which we were told to refuse delivery if the furniture should turn up. A week or so later we had not received the refund, on phoning them we were told that because the item was ''made to order'' we could not cancel it. There is nothing on the website that states that these items are made to order. We are now in the position of having no furniture and no refund. Two points stand out to me regarding this situation one is that the item was falsely advertised as being something that it is not. Secondly that this is obviously a scam regarding the ''made to order'' get out clause where they can refuse a refund on something that is not labelled in any way on the website as a ''made to order'' item. I paid through PayPal so will be trying to obtain a refund through them. I will also be contacting trading standards in regard to the misleading description and the misuse of the distance selling laws.