There are many things that went wrong even to the point I went to watchdog. Absolutely disgusting company that I will never deal with again. Even the CEO Mr A Simpkins didn’t even respond to my email and the head office staff need sacked ASAP. A woman called Emily in head office put the phone down on me. This company needs a complete new management team as the current one is not worth the company having. This company is in trouble with this level of customer care that can’t even treat a customer fairly and professionally. Will never walk in another range again or shop online. Zero stars