The online service is useless and not fit for purpose! I ordered 2 ladies jackets on 7th November and was informed the delivery date was 27th November. This date was not convenient as I am going to Spain for a month on 17th November.I phoned the call centre to inform them of this situation and they told me they would cancel the order. However, a parcel was delivered on 12th but contained only one of the jackets which was the wrong size! I phoned the call centre again and was on hold for 53minutes before I got through. I explained the situation to the call handler who I could hardly understand and he was totally useless in trying to sort this out. I simply wanted an address to where I had to return the parcel which he couldn’t give me, and to cancel the other jacket. I was informed that he would have to contact the supplier, who would contact me in the next few days. I explained again, I was going away for a month and would not be here, but apparently the procedure must be followed! I am now in limbo and don’t know what to do!! Get your act together!!!