W11739099-1MV Miss leading information & description. Warning they are not the same Range we loved & trusted and I will avoid them in future. W11739099-1MV I searched for battery powered quad bikes ordered 2 quad bikes 199864 for my granddaughters Xmas based on the picture which showed that it had a heavy duty rocker switch giving the impression that it was fully powered, I am 74 and have sight problems and acted on "Prima Facia" as I searched for a powered unit on my phone and my daughter completed the order when I received them the "switch" was only a sticker. The site advertised free returns to store with full peace of mind. The customer service refused to let me do this even though this was the basis of my contract with the purchase. I have returned them as a misleading distance selling issue which is my statuary right to do. They have charged me £5 return Fee. I sent a letter to the office of the CEO and nobody has had the decency to reply to me or to 2 e-mails I sent. They say that it is a Range+ partner sale but Range is acting as the retailer and under the sale of goods and services act it is their responsibility fo the accuracy of their adherence to this and the range is offering free returns via shop which means the Range information is miss-leading. There customer service refused to give me the details to contact the supplier direct. It is no goog asking me to contact Customer service again as I already spoke to a person called Peodor who I found to be rude and aggressive and every time I called I got a different foreign voice it was like speaking to an Indian scam centre. As the payment was to "The Range" an not their partners they are responsible for this contractual agreement. Date of experience: 17 October 2022