Avoid at all costs.
I purchased a wardrobe back in September which came with scratches down one side and a faulty right hand door. I immediately reported the issue with customer service and was told they would send me a replacement but that would mean taking down the wardrobe, packing it back up in the boxes, and them reassembling a new wardrobe. I don't think this was a viable option as putting up the first wardrobe took me 4 hours, therefore taking it down and putting up a new one up would be an estimated 5/6 hours. I explained this to customer service and asked if they could send someone to dissemble and reassemble as they provided a faulty product, they said no due to COVID.
We went round in circles and in the end it was agreed that they would send me a new door (to replace the faulty one) and then £9.95 refund for the scratches. I wasn't happy but by this point I felt like giving up and just wanted a working wardrobe that I had spent a lot of money on.
The solution was agreed in September, it is now nearly December and we still don't have the door, even though I chase customer service on email every 2 weeks. I called them today and they've finally given me a delivery slot for the new door but with no explanation of why it has taken so long (nearly 3 months) and I've been told they cannot offer compensation on the delay/bad customer service.
I honestly thought this brand would be okay to order large furniture from but I would avoid at all costs due to the quality of their customer service.
1 year ago
The Range has a
1.4
average rating
from
2,082
reviews
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