BEWARE, DO NOT BUY FROM THIS COMPANY. If I could give zero stars I would. I bought an item online which was faulty. I called customer service several times and was in line each time for over an hour. I took the faulty item to the Range shop in Plymouth. They refused to take the item and told me the range didn’t sell me the item, it was from a 3rd party, I’m not sure how that works when I paid the range for the product, not the 3rd party!!??? If I bought a faulty item of food from a supermarket, I would return it to them, I wouldn’t be expected to find the farmer it came from. The range are taking to accountability for a faulty item that was sold on their website. The manager told me to call customer support. I explained once again I had tried to call them. I was going around in circles and I am still have a item which is faulty. Having worked in customer service myself, I can not believe how little customer service the range has. After doing some research I found a Facebook page with over 1000 members who are all have the same issue as myself. How do the range get away it? I will be reporting to trading standards and will be following this through. My item was not a lot of money in value but I still have my rights.