Should be zero stars. Ordered online on 17th November. Was told to expect items on the 23rd November so I waited. Got to 23rd and an email was sent stating items will be dispatched on 25th and delivered on the 25th. Items picked up by DHL on 25th since til the 13th no delivery!! . Throughout the period of 4th December til the 12th I was emailing them and kept giving them my order number only to get an email stating 'what's your order number'!! Also I was told that I would have to contact them to cancel or return products but this is impossible as their phone lines were upto queues of 50 people!! Which under trading standards is unreasonable. This is because returns and cancellations procedures due to breach in contract should be accessible for the customers. On the 12th I tried to contact them again explaining that the order was decorations and now were too late and that I wanted the order cancelled as they had broken their delivery contract with me. After many unanswered emails and phonecalls with queues upto 56 people in waiting ( recorded it). Still no sort out finally an email from them stating to refuse parcel at door and it would be sent back. By the 13th December the order finally arrived and was refused as per their email. I updated them that the Order was refused. Early last week they emailed me stating that they have issued a full refund and they DHL has verified that the order is being sent back. Today is the 17th of December.. Over 4 weeks from the original order. I have received an email from DHL stating they are delivering my parcel today....huh?? I was told it was being sent back by the Range. Also I have had no refund.. And get this, this is just parcel one of the order. Parcel 2 was being sent and delivered the same day as parcel one ( and 23rd of December). Still no parcel 2 and no tracking information, no texts, nothing. I still don't know where my rug as gone. Emailed the customer services yet again ( 3 times now about the rug) and they keep saying they have emailed the department that delays with this and they will be in contact.... Its the 17th of December and no contact. I'm paying through clearpay for items I don't have. I'm sure that's theft. Over 4 weeks and nothing, no refund nothing. My advice - don't put yourself though what I'm going through. Dont think it wil be different either. Massive phone queues of 50 + people, over 30+ emails sent over a period of 4 weeks, no refund. It's not worth the stress. I'm disabled, I struggle with social anxiety so I shop online alot, this has out me off completely. Going forward I don't know what to do now. I don't understand how the can do this. I just want a refund.