Utterly terrible customer service. DO NOT BUY FROM THEM. I made the mistake of buying a toilet seat. The package stated it would "fit most standard toilet seats". I have two toilets in my home, and the seat would not fit either of them. I took the seat back, only to be told they could not accept it because I had broken the seal making the item unhygienic. The correct thing would have been to reimburse me and to send the seat back to the manufacturer as being unfit for purpose. The shop assistant gave me their head office number, but there were 52 people in the queue before me. They are a hopeless company that does not deserve to survive for long. I for one will never shop there again!