If I could mark zero I would, so poor has the Range’s performance been over this issue. I ordered a bed on line and delivery was arranged to my home. 1st attempt, the delivery should have contained three packages, only two were on the van, so the delivery was aborted. 2nd attempt, a date and time were given, I booked a day off work, but the van and the goods were both lost in transit. 3rd attempt, three packages were delivered and unpacked. However no fittings or instructions were included. I contacted Range Customer Service. The Adviser told me to source the fittings myself and construct the bed. I asked to speak to his manager if he could not offer anything more constructive and he hung up on me. I then contacted the Stoke store, spoke to one of their staff who was more sympathetic, said he would try to find the appropriate fittings and instructions. 48 hours later I have still heard nothing. I have a bed in pieces and a nine year old sleeping on the floor. I’m not impressed with the Range and their customer service is appalling.