This item has been on order for less than an hour even though but it took 40 minutes to get though a queue with only 14 people in it on the telephone to request a stop. Their website has no chat facility and no way to interact with Customers services without a phone call. The person on the phone I spoke to was rude, unhelpful and when I asked if I could speak to someone else said "we're going around in circles I'm ending the call". Contact their CEO instead and just got told to wait 10 days whilst they processed a return for something they've not even sent. They said it would have to be delivered before they'd consider a refund. If they needed the money that badly I could have discussed a short term load with them. Instead I've issued a chargeback. I was told they could stop the delivery even though they agreed it had not left their warehouse, not been collected by their delivery company but because they didn't know how to stop a collection. What a joke. clearly just trying to keep customers money longer than needed.