Whilst shopping in the store, I overheard a manager speaking to their member of staff in a rude manner whilst on the shop floor and in-front of customers which I found to very unprofessional, I asked the manager a question with regards a piece of garden furniture I was interested in purchasing, only to be spoken down to. I found this person to be rude and very unhelpful they weren’t interested in any questions I was asking, not sure if it was because they didn’t know the answers or if they just couldn’t be bothered. I then proceeded to go down stairs and look around the rest of the store, hoping the staff would improve. I walked around the gallery section and onto Iceland which I found to be well stocked after asking a member of staff for a product which I needed, I found such a difference in the help I received. They went out of their way to help me in locating the product and offering to get me a trolley for a number of things I wanted, they asked if I would like any more assistance. I thanked them for their help and proceeded to the checkouts. Where I was waiting and waiting to be served, calls for till staff were announced but no-one came, when I finally got to the till. There was no apology for waiting, when I asked why no one came to the call To the tills, I was told “We have no staff”. The only pleasure I received in my whole experience in visiting the store, was on the Iceland Department. I felt very disappointed in the lack of service provided in store, staff looked miserable and there was no interaction from staff on the tills, but yet there was such a marked difference on the Iceland department, with more helpful staff.