I ordered some shower gels online and was sent different products to the ones I ordered. I returned them to the local store and they refunded the items, but couldn't refund the postage, and said I would need to contact their head office. I had two attempts at raising a complaint online, but there wasn't a category for wrong items, and I was asked to confirm the problems was still outstanding, but that required a login different from the one for The Range, so I couldn't do it. Finally today I phoned them. The person I spoke to said I couldn't get the postage refunded because I had changed my mind, which I hadn't. They also said I would need photos of the items delivered and that I should go back to the store for a postage refund, which I had already tried! The whole process seems designed to avoid paying back money. Avoid at all costs!