Only because I can’t give them a zero. Order 4 dining chairs and also paid for a delivery on a day we would be at home. Needless to say they did not arrive Tried to deliver the following day when no one was in (unfortunately we have to work) they delivered the following day and left them sitting in my front garden for all to see in torrential rain in damaged badley broken boxes On putting them together discovered there was a small tear in the one and a small stain on another so called customer services again to ask for an exchange on these after sending them photos of the damage they agreed to exchange the chairs both to be completed on the same day I got a number of emails contradicting what had been agreed until they eventually agreed tgT this would happen. Anyway to cut a long story numerous telephone calls and emails I have now been informed that I cannot have the replacement until I have sent the others back and then told I would be receiving the chairs in a day when no one los going to be home. After calling them yet again they are now telling me they don’t deliver on the day originally arranged and would have to accept a different day to which I asked them why they took payment for specific day delivery when they don’t facilitate this. I then asked to speak with their manager only to be informed that he won’t speak with paying customers. A retail store that does not speak with the public . I have also tried to speak with their carriers XDP who also won’t speak to customers. The is my first order with The Range and it will definitely be my last. Dreadful customer service and dreadful carriers