Purchased some self adhesive heat pads from the range, I have done this many times and always order 40, when they came the adhesive was non-existent and kept falling off so I informed the range and a lady suggested they send me 10 more in case that a different batch might have different results and if that was the case they would then send me another 30 and I would send the original 40 back. The 10 that arrived were of the same batch as the old ones and so I sent the whole lot back (46), with a pre-arranged a collection from the range. I have telephoned customer service and emailed them at least ten times, and have been promised a refund but it was for only £2, not the £40 plus postage I was expecting. I shall never do business with this store again as they take your money but they will NOT refund you