We bought 2 Amara 2 seater sofas for delivery 6th July, we received the delivery on 21 June... Yay early delivery. well here it starts, we received the WRONG sofas, I got hold of the Range the next day to be told they will arrange replacement from the range plus partner. After a week of not hearing anything, I phoned again and was told to contact Eleganza directly. They gave me a swop out date of the 27th July, they never pitched up, I phoned on the 28th July and they had "nooo" idea why delivery didn't happen. I phoned again on the 29th July and they promised a delivery on the 2nd Aug, this too never happened, and are now screening my calls, only answered when I phoned from another number and then told me they will get back to me. This was it, I contacted The Range on the 4th and asked for them to collect the WRONG sofas and I want a refund which Jae was very understandable and said he will log it and because it is a Range plus partner it will be 4 days before I will get an answer, well I waited the 4 days and decided to phone daily for an update as no one from Eleganza is responding to emails or phone calls and was told by Nia that she will escalate it. which brings us to today, after still not hearing anything I phoned yet again and was told by a very RUDE Landon that they did get an answer on Tuesday the 15th and the supplier will arrange collection and will give me a refund, I should just be patient, they will get back to me, when I asked why I didn't get an update he had no response, so I asked him to send me an update via email so I have it in writing! Seriously!!! I have been patient and very nice since the 22nd of June. I have had it!!! Now I will get a reply from customer service... "we are so sorry for your inconvenience and to hear you are unhappy... blah blah blah" I just want my £1,039.98 back!!!! So I can go and buy sofas from a reputable company with some sort of customer care, the Range is very quick to take your money... I have NEVER dealt with anything like this!!!