I bought online with the range a TV unit on the 10th of August. I now see the range work with other retailers, not that l knew at the time.My product arrived on the 16th of August, so! I opened it up and it was the wrong colour. I packed it back up and phoned them on that day, requested for it to be returned, got the confirmation by email....no problem!!!!!! I waited a couple of days, nothing. I phoned again on the 19th, explained, was told they would get in touch with the retailer to arrange a pick up, fine. I was also told l would receive an email from the pick up guys, when they're on their way,two more days passed.....nothing. l phoned again on the 22nd only to be told they were picking up on the 22nd the same day of me phoning...Yeah! Okay....did anyone come, NO! SHAMEFUL!!!!!!. I phoned again on the 23rd, basically without going into it all, l got Blagged and had been cut off. Disgusting!!!!! The retailer of my product came from the company called the Ruum Store, so! I did some research for the company site....found it. Thank the lord l had the opportunity to send them an email, and let them know about the Disgusting behaviour of the range customer CARE service and I will also be phoning the Ruum Store as l found theit number. I believe as a customer buying from the range, which! I now know is not the case, like l wrote my unit came from the Ruum Store and the range customer CARE services try to blame the retailer we got it from. To anyone whoever buys online from the range,just look at your package for the company it came from and get in touch with them, as you'll get no joy from the Blaggers. I hope the Directors of theit customer FRIENDLY CARE team are happy of the way they treat their CUSTOMERS. Yours Sincerely Mrs Maxine Fineschi