Avoid like fire I have purchased a storage bed from The Range in July, the bed was delivered few days later and the headboard stiching was coming apart. I spoke to the customer service and they have arranged for the new headboard to be delivered. The new headboard was delivered few days later and it was in a worse state than the original one! The sitching was coming apart and it had scuff marks all over it. I spoke to customer service again to request another replacement headboard but one with no damages to it to which they have responded that the retailer can not promise that it will come without any damages! We have purchased a brand new bed, not a second hand one and there was nothing in the item description that it will come with damages! With emails going back and forth with customer service they have demanded for us to dismantle and repackage the bed for the collection. After hours of assembly of the bed we simply refuse to spend any more time on something that was meant to come with no damages plus we refuse to cover any additional costs of repackaging the item. We have proposed a partial refund for the damaged headboard which was refused by the retailer, so clearly they do not want to put things right for the customer even though they violeted our Consumer rights. We have also requested for the collection of the damaged replacement headboard and our request was ignored so we had to dispose of it at our own cost! We have now taken this up with our credit card provider for a full refund. This company is honestly a joke, please avoid buying anything from them as they will send you damaged furniture and make your life a living hell.