The most unhelpful and customer unfriendly company I have ever dealt with. I ordered almost £400 of soft furnishings and curtain poles etc for a house move that I anticipated would happening sooner than it did. By the time I opened the goods, more than 14 days had elapsed since the order was delivered (19 days to be precise). I discovered that two sets of curtains and a blind did not fit, the curtains were slightly too short and the blind slightly too wide. I wanted to exchange for the appropriate size, everything was still packaged. But no... exchange not possible, refund not possible. Very much down to me to check the small print and make this discovery within 14 days. I totally regret having placed this rather generous order with them, and wish I had gone to the Range as I usually do, where I know I could have presented the goods for an exchange, without any quibble whatsoever. Totally shocking and totally offensive and it is a MASSIVE PERMANENT BYE BYE to this horrendous greedy and self preserving organisation. Who incidentally sent the order items in dribs and drabs, with one consignment appearing to come directly from a Chinese warehouse somewhere. Hideous firm!!