Absolutely awful customer services ever! I bought a heated airer meant to be 18 bar it isnt, you have to go through loops to email them wait on "ticket#" thats taken me 5 emails and only after 7 days got a reply and said send pictures which i did, " 14 policy you cant change your mind!" WHAT? theyve wasted 7 days NEVER READ my email OR my REASON requested return! AVOID at all costs to buy from them online is my advice and AVOID this airer, its rubbish not size or heating anything like described and i will NEVER buy from them again after this mess and wasted days it seems they deliberately timewaste to end the policy to return so be warned !as im left with a useless clothes heater and will be telephoning and issuing a formal complaint to them