Good Evening, Item number ZDBNMV041975 I would like to log a formal complaint in regards to the ongoing issue with the above item number. The bed was delivered in 2 deliveries ,the first 2 boxes came 06/11 and then another one was delivered 4 days later . 1 box was still missing. I have chased this since the 6th and was told on many occasions it will be resolved.  I have paid yourself - Range the money for the product and not a 3rd party. I am not interested in where the fault lies but in getting a full refund and compensation for the time of work, stress and lack of customer service provided. As promised and advised the bed was not picked up today and once again you have failed to keep your word. There was someone waiting at the property all morning and no one turned up!  I am utterly shocked at the level of incompetence and customer service I have received since I placed the order. I will be looking at speaking to the retailADR ombudsman in regards to this issue.  I am within my rights to log a formal complaint. I have asked for the complaints procedure on multiple occasions and still not be advised of an email address or contact. Please look into this matter ASAP and respond accordingly.