Bought a Venetian Glitz Mirror from the Altrincham branch. This mirror is made up of small mirror squares interspersed with small diamante squares. As they ony had this one in stock, I had to buy it as ex display as it was the only one in stock for which they applied 10% discount and said it was non-returnable. Once home, on close examination, we discovered some of the diamante was missing so I called the store's customer service and said that as these defects were not pointed out at the time of purchase, I would like to return the mirror and have a refund. I was told that it was not possible to refund ex display goods under any circumstances. She said she had spoken to the two staff members who served me who both claim the defects were pointed out to me. This is totally not true !! I finally spoke to the store manager called Holly who repeated that they were not able or prepared to refund the mirror. She said it was the customer's responsibility to inspect goods before leaving the store. I disagreed saying it was their responsibility to alert customers to any defects, but she repeated that they would not refund the mirror. I am an 82 year old pensioner and had made a 68 mile round trip to buy this for my wife. Because of their attitude and blunt manner I SHALL NEVER SET FOOT IN ONE OF THEIR STORES AGAIN !!