Further to my last post on my undelivered order of the 30th December. I did receive an email advising of my Yodel tracking number and my expectations were set by Robert from Customer Services that my order would be delivered. Upon using the Yodel tracking service it stated and still does state of (16/01/2024) the order is sitting with the sender. The customer service the Range provides appears to be a call center possibly somewhere in India, whose staff are barely fluent in English who appear to read off a crib sheet. When I asked to speak to a Manager to assist with my issue, they advised the Managers are non customer facing and do not speak to UK customers. I then asked if I could have a contact number of the UK customer services in which I was told they could not provide. This is possibly the worst customer service I have ever experienced. I have been given the runaround for the last week, been promised call backs and email confirmation to no avail. This service is beyond shocking and furthermore to reply and confirm Judy from customer services, the retailer has not contacted me with an update and neither has the Range. I would like a refund, and a call from someone in the UK Customer Services to explain to me what has gone so wrong here. I will continue to post updates on Trust Pilot until this debacle has been resolved. With regards