Ordered a mirror online , order number-W17799227, the order arrived on 09/01/2024 in wrong color, and also damaged , called the range customer service on 10/01/2024 arranged for return collection on 11/01/2024 then get the refund, the first confirmation email received saying I only going to be refunded for the item but the shipping fee will not , called straight away after have seen this email, been told that I will get full refund. Collection was on 11/01/2024, DHL took the mirror away,after waited for 1 week I check my payment account ,only seen the shipment charge of 9.99 been refunded, so emailed them again, told me the refund of the 69.99 for the mirror has been processed and will hit to my account in 2-3 working days , so I waited for another week, still not been paid back , emailed again been told the same, 2-3 working days.ok I waited again till 29/01/2024(yesterday), so sent another email asking for why, this morning (30/01/2024) received reply telling me I need to return the item first then they will issue the refund, god , I found the the collection email and check the tracking details , the items has already been delivered to their depot on 12/01/2024 which is the second day they DHL has been collected it, so i replied with screenshot of the tracking details(on 9am this morning) until now … no response. I love to shopping in the range store , this is the first time placed order online , never gonna go the range again not even the store.