The range are selling products on line using third party company's when you order products and want to return them, you will not get your money back, do not order from the range online. Having ordered and have not yet successfully got my refund I am looking in to going to the press regarding the countless customers who I have seen reviews experiencing the same problem Order number W18107746 Your Order Has Been Dispatched!, Having had a reply from The Range, the companies website I went on to purchase my product, they have as expected brushed responsibility on to a third part who have continued to egnore my email, They claim that this is not the service that they strive to provide, yet I see many customers complaining of the same problem, unfortunately this is the service that they provide. Selling products on there website but taking no responsibility once a customers money has been taken. Company's should not be aloud to get away with this, and I intend to take my complaint to trading standards and every other media outlet possible. Also note that they have mentioned passing the details on, and that the company in question contacts the customers direct, yet The Range are well aware that these con artists are not contacting customers back and honouring there refund policy. As far as I'm concerned the range is responsible for taking my money and not returning it and unlike most of the previous customers who have been ripped off, I will not stop pursuing this until my money is returned