Ordered 2 items which came quickly. Arrived and not as described so within an hour phoned to ask Range for return. Purchased through Range Market Place. They had to contact the seller to agree a return (shouldn’t have to under distance selling laws as I have the right to return regardless and I was within the 14 days they specify, it was an hour after I received) Asked for dates for collection, gave 3 dates for following week, not collected. Phoned to say not collected and asked for more dates, again not collection. This process went on every week for a month. After 29 days I phoned again and told them the items had not been collected and I had not had my refund. Law states I have a duty of care for the items for 21 days from date of cancellation (date they agreed to arrange a collection) and that they had to refund within 30 days whether items were collected or not. Told them I was going to do a charge back the next day (30 day limited for them) and as they hadn’t collected items and my duty of care was over. If they didn’t collect them within the next week I would dispose of. Within 10 minutes I had an email from DPD saying they were collecting next working day. Item was collected as stated and delivered back to company 2 days later. After a week I still heard nothing so yet again phoned and informed them item had been delivered and sent proof. A few days later I then got an email stating items had been returned and a few days after that I had an email stating my refund will take 3-5;working days. They are unhelpful and do not want you to return items and once returned it is up to you to chase. Awful service and I won’t be shopping with them again. Also tried to leave review for the items but they are never posted. Suspect others have tried and had the same experience. If there had been reviews I would have never have purchased as they were obviously not favourable. Disgraceful behaviour.