I only offered 1 star as there was no option for a 0 star review! I have spent hundreds of pounds at the range, during the course of 1 year. Im a single mother of 2, I have bought items for the house and toys for the children.. including bedding/ items for my work place and more! I am absolutely disgusted with the items!! NOT 1 item u have bought has lasted... I have ordered a new bed online, which "accidentally" got sent to Manchester and hadn't arrives on the time stated. Due to this I was left sleeping on the floor waiting for the delivery. When it arrived, it had missing parts.. I now struggle to use the under storage. It took long enough to build and I had already destroyed the packaging (mother of 2) I was too exhausted to tae apart and source packaging to send back.. I bought my son a xmas present (battery powered toy car) this broke within a matter of 2 hours and hurt his feelings. I have also purchased a toddler pedal bike. Missing parts and the seat fell of due to rust, however this wouldn't happen if NOT CHEAPLY MADE! This happened whilst out in the high street so I was forced to carry aa broken bike and 2 year old.. I have bought a lamp shade with missing parts.. I have bought bedding, only to get home and find it's been put in the wrong packaging and not the right product! A pedal bin for my business, to find the spring on the lid broke within 3 weeks. A candle burner with no oils (which should have been included on opening) please bare in mind this was a sealed purchase, so clearly this was fault of the range. A real xmas tree which went the needles fell off within a week so clearly not as "fresh: as should be. I also spend over the odds for xmas tree decorations (single picked decors) wrapped separately which the strings broke upon hanging. Phone charging leads, which actually blew up my phone. Pictures frames, which the clips from when trying to insert a photo for the first time. Spray paint cans, which broke when using (the clip which dispenses the paint) Not to even mention the excessive queues when trying to purchase an item. I am always waiting at least 10 mins in the queues. THIS IS NOT ACCEPTABLE. I wouldn't usually complain, however I have had enough. The range is probably one of the only "convenient" UK stores that offer all items needed in one place. But it's not OK to offer services that won't last, in a bid for business profit. Take care of your customers and the customers will look after you! Sorry one last thing, no body EVER answers the phone!! KIND REGARDS JOANNA HILL