I bought 2 pairs of curtains 9th March, I was waiting on a builder to help put up the railings so when this was done, the curtains were too short, I didn't realise a 14 day return policy (which is unheard of) its normally 28 or 30 days. Went back to range yesterday and tried to get a longer curtain as well as other things. Would have spent a lot more and over the last weeks I'd spent over £300 in range. They refused to do the swap because of this 14 day policy, I asked for mercy, that it was a lot of money for me, they told me to call customer service. I assumed it was because they had some sort of authority but only for Zoe to say she couldn't do anything over the phone. She wouldn't pass me to a supervisor who might be a little bit merciful or a manager. I was in St Albans store. The manager did come to see me but had no mercy either. They wanted me to buy an additional curtains. I haven't lied or Stolen. I just asked for help. There must be companies in this country where the staff are more merciful. I had no need for those curtains, they were too short. They have now gone to the charity box in my nearest Tescos and Dunelm was able to sell me a nicer curtain although more expensive but I don't mind. I prefer a shop to be kind. I will never shop in Range again. I'd spent every week for the last 6 weeks there, been to St Albans, Watford, Ponders End. Never again