I ordered a projector screen for home delivery. Initially there were glitches with the ordering online and didn’t appear to have worked with no confirmation of order or order number being issued, I ended up trying repeatedly and then was billed 4x. Thankfully I paid by PayPal and their customer service is great… unlike the range On the same day I ordered I changed my mind and decided I wanted a smaller size. I phoned to change the order, i expected it would be straight forwards enough. I was told I can’t change the order but I can cancel the original order and go back to the online store to order another smaller sized one. I cancelled the first order over the phone there and then my cancellation was successful and was told a refund would be issued in 3-5 days. The cancelled order turned up yesterday (4 days after cancellation) The courier told me he can’t just take it back because it could just sit in the warehouse for weeks, that it would be better if I accepted it and then contacted the vendor to do a return and he said usually they will send a driver the next day or within a couple of days to collect. (The courier’s first language wasn’t English and it was very difficult trying to understand what he meant). I immediately contacted the range by phone to arrange for them to collect it again. I didn’t refuse it because I didn’t want it sitting in a courier depot for weeks and delaying my refund or disappearing and never getting a refund. I have just received an email from the range telling me I will have to pay £5 to return it or I can keep it at a £10.20 discount. I am NOT paying for them to take back an order that was cancelled and should have never been dispatched in the first place. Their customer service is truly awful, with all calls going through to some 3rd party call centre At the other side of the world. The saga continues. My advice so far - do not buy anything from the range online for home delivery.